Help
Frequently asked
questions.
What does "research use only" mean?
All Renova Research products are intended strictly for laboratory research and identification purposes only. They are not for human consumption, animal consumption, medical use, cosmetic use, diagnostic use, or therapeutic use. See the Research Use Only page for the full statement.
Are products tested for purity?
Yes. Every batch is sent to an independent third-party laboratory before fulfillment. Identity, purity, and content are verified for each lot, and the actual lot, test date, and result are published on the product page.
How do I see a Certificate of Analysis (COA)?
Where available, COAs are linked directly from the relevant product page. If you need a COA for a specific lot or a product whose certificate is not yet posted, email team@renovaresearch.com and we will send it to you.
How long does shipping take?
Orders are processed and shipped according to product availability and order volume. Once handed off to the carrier, delivery timing is determined by the carrier, destination, and other factors outside of Renova Research's control. See the Shipping Policy for full details.
What is your return policy?
If there is an issue with an order, contact us within a reasonable time after delivery so it can be reviewed. See the Refunds Policy for full details.
What payment methods do you accept?
Online checkout is temporarily paused while we transition payment systems. To place an order during this period, email team@renovaresearch.com and we will respond with payment instructions.
How do I get a discount?
Sign up for the Renova Research email list and you will receive a 10% off code for your first order, along with restock alerts and the occasional product note.
How do I contact support?
Email team@renovaresearch.com for any question — general, product, or order-specific.
Still have questions?
Email the team directly — team@renovaresearch.com or visit the contact page.