Shipping Policy

1. Order Processing

Orders are typically processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day. During periods of high order volume, processing times may be slightly longer; we will communicate any significant delays.

2. Shipping Methods and Estimated Delivery

We ship via USPS, UPS, and FedEx depending on the size, weight, and destination of your order. Estimated delivery windows after shipment:

• ·Standard shipping — 3 to 7 business days
• ·Expedited shipping — 2 to 3 business days (where available at checkout)

Delivery estimates are provided by the carrier and are not guaranteed. Renova Research is not responsible for carrier delays caused by weather, high shipping volume, or other factors outside our control.

3. Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Use the tracking number on the carrier’s website to monitor your delivery status. Tracking updates may take up to 24 hours to appear after your label is created.

4. Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. Renova Research is not responsible for delays or non-delivery caused by incorrect, incomplete, or undeliverable addresses. If an order is returned to us due to an address error, we will contact you to arrange reshipment; additional shipping charges may apply.

5. Lost or Damaged Shipments

If your order does not arrive within the estimated delivery window, or if your package arrives visibly damaged, please contact us at team@renovaresearch.com within 7 days of the expected delivery date. Include your order number and, for damaged shipments, photographs of the package and its contents. We will work with you and the carrier to resolve the issue as quickly as possible.

Renova Research is not responsible for packages that show as delivered but are missing. In the event of suspected theft, we encourage you to check with neighbors, building management, and your local carrier facility before contacting us.

6. Domestic Shipping Only

Renova Research currently ships within the United States only. We do not ship internationally. Orders with shipping addresses outside the United States will be cancelled and refunded.

7. Restricted States

Certain products may not be available for shipment to all states due to local regulations. If an order cannot be fulfilled for your shipping destination, we will notify you and issue a full refund.

8. Contact

Shipping questions or issues:

Renova Research LLC
team@renovaresearch.com
(786) 520-6878