Returns & Refund Policy

1. All Sales Are Final

By placing an order you acknowledge and agree that all sales are final. We do not offer returns, exchanges, or refunds for buyer’s remorse, ordering the wrong item, a change of research plans, or any reason other than the limited exceptions in Section 4. Products cannot be returned once they have shipped, for safety and chain-of-custody reasons.

2. Cancellations

Orders move to fulfillment quickly, so the window to cancel is short:

• ·Within 2 hours of placing your order (and before it ships) — you may cancel for a full refund. Email us as soon as possible.
• ·After 2 hours but before shipment — a cancellation may still be possible at our discretion, but is subject to a 10% processing fee to cover payment and handling costs.
• ·Once an order has shipped — it can no longer be cancelled and is non-refundable (see Section 3).

To request a cancellation, email team@renovaresearch.com with your order number. Cancellation requests are effective only once we confirm them in writing — an order may ship before we see your request.

3. After Shipment

Once an order ships it is non-refundable. In rare cases we may, at our sole discretion, authorize a return; any such return is subject to a 20% restocking fee, and the customer is responsible for return shipping. Original shipping charges are non-refundable. Do not ship anything back to us without a written return authorization — unauthorized returns are not accepted and are not eligible for any refund.

4. Limited Exceptions

We stand behind every order. The following issues are reviewed on a case-by-case basis and, where confirmed, resolved with a replacement or refund:

• ·Fulfillment errors — we shipped the wrong item.
• ·Damage in transit — product or packaging arrived damaged.
• ·Non-delivery — the carrier did not deliver within a reasonable time after the estimated delivery window.

Claims based on the performance, results, or perceived efficacy of a research compound are not eligible. All products are sold for laboratory research use only, and outcomes are not guaranteed.

5. Claim Window and Evidence

For the exceptions in Section 4, contact us within 7 days of delivery confirmation (or within 7 days of the expected delivery date for a package that never arrives) at team@renovaresearch.com. Include your order number and, for damaged or incorrect items, clear photographs of the product and packaging. Claims made after the 7-day window may be declined.

6. Refund Method and Timing

We may request photos, order details, or carrier tracking information before approving any refund or replacement. Approved refunds are issued to the original payment method, typically within 5–10 business days of approval. We reserve the right to offer a replacement shipment in lieu of a refund where appropriate.

7. Chargebacks and Disputes

8. Contact

Renova Research LLC
team@renovaresearch.com
(786) 520-6878