Privacy Policy

1. Information We Collect

We collect information in the following categories:

• ·Contact information — name, email address, phone number, and billing or shipping address provided when you create an account, place an order, or contact us.
• ·Order and transaction information — products ordered, order value, payment method type (we do not store full card numbers), and transaction history.
• ·Account information — username, password (stored in hashed form), and account preferences.
• ·Communications — messages or emails you send to team@renovaresearch.com, including support requests.
• ·Usage and browsing data — pages visited, time spent on site, links clicked, browser type, device type, operating system, IP address, and referring URLs. This data is collected automatically via cookies and analytics tools.
• ·Cookies and tracking data — see Section 5 below for details.

2. How We Use Your Information

We use the information we collect to:

• ·Process and fulfill your orders, including payment processing and shipping coordination.
• ·Send order confirmations, shipping notifications, and customer support responses.
• ·Operate and maintain your account, including purchase history and loyalty points.
• ·Send marketing emails and restock alerts, if you have opted in (you may unsubscribe at any time).
• ·Analyze site traffic and user behavior to improve our website and product offerings.
• ·Detect and prevent fraud, unauthorized access, and other security incidents.
• ·Comply with applicable laws and respond to lawful requests from government authorities.

3. How We Share Your Information

We do not sell your personal information. We share data only with service providers that help us operate our business:

• ·Payment processors — to authorize and complete transactions. Payment processors receive the information necessary to process your payment securely.
• ·Shipping carriers — name and delivery address are shared with carriers (such as USPS, UPS, or FedEx) to fulfill your order.
• ·Email service providers — to send transactional and marketing emails to opted-in subscribers.
• ·Analytics providers — such as Google Analytics, to help us understand site traffic and user behavior. These providers may set cookies or collect device identifiers.
• ·Compliance and legal — if required by law, court order, or a regulatory authority, we may disclose information as necessary.

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was disclosed.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your account, supporting order records, complying with legal obligations, and resolving disputes. Order and transaction records are generally retained for a minimum of five (5) years in accordance with standard business and tax record requirements. You may request deletion of your account and associated data at any time (see Section 7).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate core site functions, analyze traffic, and support marketing efforts. The types of cookies we use include:

• ·Essential cookies — required for the website to function, including shopping cart and session management.
• ·Analytics cookies — used to collect aggregated information about how visitors use the site (e.g., Google Analytics). This data is anonymized and does not identify you personally.
• ·Marketing and advertising cookies — used to measure the effectiveness of advertising campaigns. If we run Meta or Google ad campaigns, those platforms may place cookies on your browser to attribute visits and conversions.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. For information on opting out of Google Analytics data collection, visit tools.google.com/dlpage/gaoptout.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure storage practices. No method of transmission over the internet is completely secure; we cannot guarantee absolute security, but we are committed to protecting your information.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• ·Access — request a copy of the personal information we hold about you.
• ·Correction — request that inaccurate or incomplete information be corrected.
• ·Deletion — request that we delete your personal information, subject to legal retention requirements.
• ·Opt-out of marketing — unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
• ·Do Not Sell — we do not sell personal information. If your state provides a formal Do Not Sell right, you may exercise it by contacting us.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at team@renovaresearch.com. We will respond within 45 days of receiving a verifiable request.

8. European Economic Area, United Kingdom & Other Regions (GDPR)

If you access our website from the European Economic Area (EEA), the United Kingdom, or another region with data protection laws such as the General Data Protection Regulation (GDPR), the following additional terms apply. Please note we ship only within the United States, but our website is accessible globally and may collect data (such as analytics) from visitors in these regions.

Legal bases for processing. We process your personal data on one or more of the following legal bases:

• ·Performance of a contract — to process, fulfill, and support your orders and account.
• ·Consent — to send marketing emails and place non-essential cookies, which you may withdraw at any time.
• ·Legitimate interests — to secure our website, prevent fraud, and improve our products and services, balanced against your rights.
• ·Legal obligation — to comply with tax, accounting, and other legal requirements.

Your rights. Subject to applicable law, you have the right to access, rectify, or erase your personal data; to restrict or object to its processing; to data portability; and to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. You also have the right to lodge a complaint with your local data protection supervisory authority.

International data transfers. We are based in the United States and process data there. Where your data is transferred out of the EEA or UK, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect it. To exercise any of these rights, contact us at team@renovaresearch.com. We will respond within one month of receiving a verifiable request.

9. Children’s Privacy

Our website and products are intended solely for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including lab testing partners or regulatory resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact

Questions about this Privacy Policy or requests regarding your personal information:

Renova Research LLC
13727 SW 152 Street #1129
Miami, FL 33177
team@renovaresearch.com
(786) 520-6878